Industry News, Trends and Technology, and Standards Updates

Meet Jesse Lopez, a member of the Solutions Engineering team. Read on to learn a little bit more about Jesse.

How long have you been working at Cimetrix?

I have worked at Cimetrix since August 2017             

Where did you go to school and what did you get your degree in?

I received my BS in Computer Science from National University.  I'm currently working towards my Masters in Computer Science at National University as well.  I also completed AEGIS Computer Network Training while in the Navy.  I also have an Associate's of Science from Utah State University. 

What brought you to Cimetrix originally?

I worked at IM Flash Technologies as an Engineering Technician.  After getting my Bachelor's in CS I saw a job posting with Cimetrix that perfectly fit my unique background. 

What do you like most about your job?

The satisfaction of solving problems with a proactive support team.

What do you think it means to provide great customer support?

I think that great customer support means listening to understand and not just to hear. Once you can fully understand the customers problem, then you can help provide an effective complete solution.

What’s the biggest accomplishment you’ve had at Cimetrix?

Being able to provide training to new team members and clients.

How do you deal with challenges that come up at work?

I try to use all of the resources I have to figure it out myself. If it is time sensitive or I have spent too much time on it then I will run it by the rest of the CT&S team.

What’s your favorite vacation spot?

Sydney, Australia. 

What's something you’ve learned while working at Cimetrix?

Multi-threading and working with COM objects.

What do you like to do in your free time?

Spend time with my wife and three sons. I enjoy teaching my sons how to fix what they break and how to create what they imagine.

Meet Ian Ryu, a member of the Solutions Engineering team in Korea. Read on to learn a little bit more about Ian.

How long have you been working at Cimetrix?

I started in May 2016 and have been here for two years now. 

Where did you go to school and what did you get your degree in?

I got my BS in electronics/electrical engineering in Korea.

What brought you to Cimetrix originally?

Cimetrix was looking for an engineer who can speak Korean for the Korean market. 

What do you like most about your job? 

The people, especially our leadership team. I have strong trust and pleasure working with people here.
I also have strong confidence that I am improving my skills as a software engineer

What do you think it means to provide great customer support?

Making customers happy.  By doing that we will grow together for mutual success.

What’s the biggest accomplishment you’ve had at Cimetrix? 

Becoming a better engineer with my team. I’ve been learning and improving myself with them.

How do you deal with challenges that come up at work?

I've tried to develop myself for when these situations come up. I have colleagues who are experts in each product, too

What’s your favorite vacation spot? 

I enjoy camping with my family. We went to Mirror Lake and Goblin Valley in Utah many times.

What's something you’ve learned while working at Cimetrix?

Working with honest, hard-working people raises me up with relief

What do you like to do in your free time? 

Meet Mark Bennett, a member of the Solutions Engineering team. Read on to learn a little bit more about Mark.

How long have you been working at Cimetrix?

I have  been with Cimetrix for over 15 years. I started back when Cimetrix was primarily involved with robotics.

Where did you go to school and what did you get your degree in?

I went to Brigham Young University, and got a B.S. degree in Mechanical Engineering.

What brought you to Cimetrix originally?

At the time, I was working in the HVAC (Heating Ventilating and Air Conditioning) industry as a Mechanical Engineer. This was my first job out of college, and I decided that I didn’t want to make HVAC my career choice.  I got introduced to Cimetrix by my brother, who was working with Cimetrix as a customer.

What do you like most about your job?

I like solving problems and learning new things. What we do is not rocket science, but it’s probably just about as challenging.

What do you think it means to provide great customer support?

Solve customer issues and help them successfully get their equipment deployed.

What’s the biggest accomplishment you’ve had at Cimetrix?

A few years ago, I was sent to TSMC in Taiwan to help a customer get a tool accepted in the FAB. They were having problems getting the E84 automated material handling system working. It was a very difficult assignment because the tool was already installed in the FAB and there were a lot of problems to fix. The FAB only allowed us to perform one or two tests per day. So, I captured log files from the tests, went out to the parking lot, and made code changes in the car. To fix the problem, I pretty much had to rewrite the entire E87 AMHS handling code, and a lot of the load port code as well.

How do you deal with challenges that come up at work?

Most of the challenges I face involve solving issues that customers report. Here are some things that I might try:

• Reproduce the problem using a sample application. Try to identify if this is a problem with the product, or if the customer is not using it properly.
• Search our database to see if this issue has been reported before. Find out how it was resolved in the past.
• Look through the SEMI standards to see how it should behave.
• Look through product documentation and release notes.
• Ask others for their opinions/suggestions.

What’s your favorite vacation spot?

Lately, we have been staying close to home for vacations.  We have taken trips to the San Francisco Bay area.  We enjoy that.

What's something you’ve learned while working at Cimetrix?

I’ve learned a lot about the SEMI standards. I have also learned a lot about software development and programming.

What do you like to do in your free time?

I enjoy watching movies. I also like trying to perfect my cooking skills on my Kamado barbecue grille.

Meet Tami Tracey, Manager of Solutions Engineering. She's been with Cimetrix for six years and has been a significant contributor in her position. Read on to learn a little bit more about Tami.

Where did you go to school and what did you get your degree in?

I went to the University of California at Irvine and graduated in Computer Science. During my undergraduate degree I was more interested in circuits and robotics. When I moved to the Bay area, I was drawn to the semiconductor equipment manufacturers in Silicon Valley where software applies to the physical world nearly directly.

What brought you to Cimetrix originally?

I worked in control systems software development on semiconductor front-end equipment for more than a dozen years, which from time to time touched on factory communications. A work colleague mentioned an opening and I liked the idea of working on software that integrates the equipment and the factory.

What do you like most about your job?

Debugging. Diagnosing problems feels like part-logic, part-archaeology, and part-intuition, and it is a fun place for my brain.

What do you think it means to provide great customer support?

Listening carefully to clients, learning their use cases and concerns, and advocating for their needs when it comes to product improvements

What’s the biggest accomplishment you’ve had at Cimetrix?  

The most memorable client “issue” lasted more than a year and required both technical analysis of incident logs, product testing, and sustained project management. We were successful helping the client, and I earned the respect of their engineering lead.

How do you deal with challenges that come up at work?

I keep an eye on the big picture. Hard work is hard work and can’t be avoided, so I prefer to dig in and get it going. I also have a practice of summarizing any particular incident for myself, so that I can be clear on what was learned and be able to return to that analysis later if needed.

What's something you’ve learned while working at Cimetrix?

Cimetrix is a growing company and its value system is really led by the executives. The company has challenged itself to improve internally, and the culture embraces both change and respect. I’ve learned a lot about myself, others, and ‘organizations’ in this time.

What’s your favorite vacation spot?

Switzerland, because of the Alps.

What do you like to do in your free time?

I volunteer for a local non-profit involved in education about emergency preparedness; last year I helped the organization get their non-profit status. I also have played frisbee sports for a long time, and I help run a disc golf tournament for women where I am responsible for sponsorship, social media marketing, and event operations.

Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

Ranjan Chatterjee—Vice President & General Manager, Smart Factory Business—joined Cimetrix at the first of 2016. Previously he had worked as the General Manager for Motorola Solutions — Software Solutions from 2007 to 2015, and as the Manager — Automation Systems Business Unit at Motorola — Global Software Group. He originally started with Motorola Corporation in 1989. With over 25 years in the technology industry, Ranjan has a natural ability to identify market opportunities, define and create winning products and strategies, and formulate unique go-to-market software business models. He has degrees in Computer Science from both the University of Pittsburgh and Carnegie Mellon University.

What brought you to Cimetrix originally?

I started working with Cimetrix for PC-based open architecture machine control software products for factory automation when I was at Motorola. It evolved to co-developing and deploying communications products for factory automation across all of our factories worldwide with thousands of machines.

What's your favorite thing about working here?

We are creating software products and deploying capabilities at the most sophisticated and expensive factories in the world. We are participating and evolving the way electronic products are made worldwide. We are enabling thousands of machines to be connected and delighting hundreds of customers. We are punching above our weight. I am very proud of that.

What do you think makes a great VP and GM of the Smart Factory Business?

We have created a business to meet the needs of our customers by providing solutions that take advantage of the growing needs of our customers for solutions. Our customers are asking for collecting data, analyzing it and help in making decisions using analytical tools in a cost efficient manner. As leader of this business, I need to enable my team and the company to deliver this vision to delight our customers. This is a great opportunity to serve our customers.

Do you have a favorite quote or saying? Why?

I have a lot of quotes that I like depending on the context, mood and company. One quote that is applicable to this forum – “The only constant is change”. We need to be able to embrace change and be able to lead this momentum called Industry 4.0.

How do you deal with challenges that come up in your work life?

I like to Collect Data (listen to as many people as possible), Analyze (get feedback from as many people as possible) and Act. Sometimes a good nap helps also.

What do you like to do in your free time?

I like reading. I use most of my free time reading.

What's the best thing that's happened to you in your time working at Cimetrix?

I love robotics and software and working at Cimetrix helped me get back to doing both. The management and team at Cimetrix have an innate desire to be the best at both. The timing and desire to pursue both at Cimetrix is the best thing that has happened.

Learn more about our leadership team by clicking below:

Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

Brian Rubow is the Director of Solutions Engineering for Cimetrix. He is well-known within the industry due to his involvement with the SEMI standards committees. He currently serves as the co-chairs for the North America Information and Control Committee, the North America GEM300 Task Force, and the North America DDA Task Force. Brian has Bachelor of Science in Mechanical Engineering degree and a Master of Science in Manufacturing Engineering degree both from Brigham Young University.

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What brought you to Cimetrix originally?

I was actually still a student at BYU earning my Master's Degree and one of my professors was one of the founders of Cimetrix. He brought me in to do work in Robotics, which was the original direction of Cimetrix. I was really excited to join Cimetrix because Robotics was an area in which I enjoyed working.

What's your favorite thing about working here?

I enjoy working with customers. I find it fulfilling to see the problems they have and help to solve the issues. I also travel quite extensively to client sites and I like seeing all the different kinds of equipment and technology being used across the world.

What do you think makes a great Director of Solutions Engineering

First of all, I believe leaders should be as hands-on as possible with their team. I need to understand what my staff is working on in order to understand their needs and give them support as a manager. And all our Solutions Engineering staff are engineers who have to know how to use the products in order to be able to solve the various issues that may arise. The Cimetrix Support staff are all very knowledgeable and about the products, but they also have to know how to work and communicate with people around the world. 

Do you have a favorite quote/saying? Why?

I don’t have a favorite quote, but I am a daily reader of the comics Dilbert and Zits. I also loved Calvin and Hobbes, especially when I was younger.

How do you deal with challenges that come up in your work life?

I am very methodical when it comes to solving problems. I try to understand the problem first, which means I spend a lot of time listening to problems. A common tendency might be to throw out an answer before understanding the problem thoroughly, but I try to really understand the root of the problem before determining a path to solution. I find this saves time in the long run even if it takes a little longer to get to the solution at first.

What do you like to do in your free time?

I have quite a few hobbies I enjoy. I am a bee keeper (which is only sometimes fun!). I’m also a father of 8 children which keeps me very busy. My family enjoys playing board and card games together. My boys and I like to play games with a lot of strategy involved and we can be extremely competitive! I also enjoy cycling, listening to audio books and woodworking.

What's the best thing that's happened to you in your time working at Cimetrix?

I think it’s been fun representing our company in the Industry Standards groups I’ve been involved with throughout my years at Cimetrix. I have enjoyed playing an industry leadership role and helping bring about change that affects such a wider variety of companies and people.

Learn more about our leadership team by clicking below:

Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

David Warren is the Director of Software Engineering for Cimetrix where he manages a team of software engineers that develop the company’s product line and improve and maintain existing products. David has over 20 years of total experience and expertise as a software developer. He started with Cimetrix in 1994 and has also worked at Design Synthesis and Philips. David has helped create, develop, and maintain software products for factory automation for many different industries including semiconductor, packaging, surface-mount technology, assembly, and CNC machining. He holds both a bachelor’s and master’s degree in Mechanical Engineering from Brigham Young University.

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What brought you to Cimetrix originally?

Cimetrix was a robotics company when I joined, almost fresh out of school.  For me, working with robots was a dream job, combining my passions for mechanical engineering and computers.  Today’s emphasis on connectivity and equipment control is just as fascinating!

What's your favorite thing about working here?

I can’t narrow it down to just a single favorite thing.  I love the industry we are in, being able to make a difference in the world, and definitely the people.

What do you think makes a great Director of Software Engineering?

That’s a good question.  The mission of Software Engineering is to make great products—and there is a lot that goes into making that possible.  I believe the vast majority of software engineers have a desire or even a need to create great products, so it’s probably more accurate to reverse that—what is preventing us from making great products?  A great Director of Software Engineering can recognize and remove impediments, whether that is getting better requirements, changing processes, making sure there is adequate time, training, or anything else.  In short, like great point guards and quarterbacks, they make everyone around them better.  That’s the kind of person I want to be.

Do you have a favorite quote or saying? Why?

K.I.S.S., or Keep It Simple, Stupid.  For whatever reason, getting the right level of simplicity is never simple and seemingly undervalued.   If you have something simple and are thinking about adding some complexity or have something complex that might be simplified with a little more work, it is good to have a reminder of the value of simplicity.

How do you deal with challenges that come up in your work life?

A brief moment of panic followed by a flurry of hard work—just kidding.  Though difficult in the moment, taking the time to understand the challenge, going beyond the initial presentation and discovering the underlying problem often can turn a challenge into an opportunity.

What do you like to do in your free time?

My family knows whenever I’m asked, “what did you like most about …”, my answer is always “spending time with my family”.  It’s absolutely true, though.  Whether we are camping, four-wheeling, hiking, working in the yard, or just hanging out, I like spending time with my family!

What's the best thing that's happened to you in your time working at Cimetrix?

I’ve been fortunate enough to participate in many amazing technological achievements here at Cimetrix, but the very best thing is the people.  I can’t count the number of times someone has taken the time to help me grow both professionally and personally.  The mentoring I’ve received is without question the best thing that’s happened to me.

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Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

Alan Weber is currently the Vice President, New Product Innovations for Cimetrix. Previously he served on the Board of Directors for eight years before joining the company as a full-time employee in 2011. He has been a part of the semiconductor and manufacturing automation industries for over 40 years. He spent eight of those years as a Program Manager for SEMATECH, 18 as an Engineering Manager at Texas Instruments, and nearly 10 years as President of his own company, Alan Weber & Associates, Inc. Weber holds bachelor’s and master’s degrees in Electrical Engineering from Rice University.  

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What brought you to Cimetrix originally?

I first met Bob Reback in the early 90s when he was working at Thesis, one of the leading semiconductor automation software companies at the time, and I was at Sematech, the research consortium tasked with charting a collaborative path to success for domestic semiconductor manufacturing industry. We were both at one of the early Advanced Process Control conferences, and as we talked, it was clear we shared not just a few interesting days in Dallas, but compatible visions for our respective organizations, basic value systems, and a genuine enthusiasm for working in this domain. We stayed in touch thereafter, crossing paths a few times over the next decade. When Bob took over the reins at Cimetrix and needed to re-populate the Board of Directors with industry expertise, he thought of me… and in 2002 I joined the Board.

Eight years later, after getting to know the entire management and technical team, we all agreed that working inside the company would be an ideal match, and I joined Dave Faulkner’s Marketing department.

What's your favorite thing about working here?

One aspect of the job here I especially enjoy is having a broad set of long-range objectives and the freedom to pursue them as I see fit. This works well both for me and Cimetrix because the current job requirements and my skills and experience are very well aligned.

What do you think makes a great VP of New Product Innovation?

A large part of this role requires an understanding of the technology and market trends that affect our industry, so it’s important to have sufficient breadth and depth of knowledge to see the big picture and spot these trends. International experience is also key, since the industries we serve are increasingly global.

Do you have a favorite quote/saying? Why?

I have favorite sayings for lots of situations, but I suppose the one that’s universally applicable is “Live every day.” This helps me find joy and gratitude in almost everything I do.

How do you deal with challenges that come up in your work life?

I first step back and ask myself the question “What’s the best use of my time right now?” and see if the answer helps me decide what to do next to address a particular challenge.

If that doesn’t work, I ask another question: “What’s the absolute worst thing that could happen in this situation, and what impact would that have?” Then I assess the likelihood of this actually happening… which is usually very small. From this perspective, the fear of imagined negative consequences evaporates, and I can focus on the problem objectively without the emotional distractions.

If that still doesn’t work, I ask myself “How would Mac have handled this?” He was my mentor for many of the years I worked at Texas Instruments, and never seemed to get ruffled by any challenge that would arise… and there were plenty of examples to draw from.

What do you like to do in your free time?

First of all, I don’t believe there is such a thing as “free time.” We all get the same 24 hours a day to work with, and they are all equally valuable! That being said, I enjoy a variety of activities outside the office.

My wife of 40 years, Kathy Allen-Weber, and I enjoy travelling together, whether it’s visiting family in Texas, friends across the U.S. and Europe, or ticking global destinations off of our “bucket list.”

Music has been a big part of my life since I was very young. I sing and play guitar on the worship team at our church, perform with local choral groups whenever possible, and still play the flute from time to time. Kathy and I also like many genres of classical music, and are especially fond of opera.

I also like being outdoors, and Utah’s climate and scenery are ideal for this. I also still play a little tennis, and have recently taken up pickleball!

What's the best thing that's happened to you in your time working at Cimetrix?

One of the best things that happened to us over the last five years was the move to Utah. Both being Texas natives, Kathy and I weren't sure how quickly Utah would feel like home, and were pleasantly surprised to find it was almost immediate. Moreover, moving from a big city (Austin) to a small town environment was like taking a 30-year step back in time—a refreshing transition at this point in our lives.

Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

Dave Faulkner joined Cimetrix in August 1996 and serves as the Executive Vice President of Sales and Marketing and serves on the Board of Directors. Prior to Cimetrix, Faulkner was employed from 1986 to 1996 as the Manager of PLC Marketing, Manager of Automotive Operations, and District Sales Manager for GE Fanuc Automation, a global supplier of factory automation computer equipment specializing in programmable logic controllers, factory software, and computer numerical controls. He earned a bachelor's in Electrical Engineering and a MBA from Rensselaer Polytechnic Institute.

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What brought you to Cimetrix originally?

I worked for GE for 18 years and was constantly moving to new locations and new jobs.  It was a fabulous education in business and large company dynamics.  I had the chance to work in every major industry focused on automation.  Especially interesting was the car manufacturing industry.  It was also the time when Jack Welch ran GE so I learned from his leadership styles.  But big companies are hard to impact, cause change and make your own way.  When I turned 40 it was time for a change. A GE friend introduced me to Bob Reback and then next thing I knew my family was moving to Utah to join a small company on a journey to introduce PC based control for robotics. I was interested in this same topic at GE, so it was right up my alley. 

What's your favorite thing about working here?

I get the chance to work with companies and people all over the world.  Learning to do business in Europe, China, Taiwan, Japan, Korea and across the U.S. brings new challenges and fantastic people.  Every country/place is unique and I love trying to understand the motivations and customs of business in each country.  The more I know, the more I realize I don’t know. We have fabulous employees in each of these locations and learning from them is inspirational.  In addition to our international set of customers, think of the international make-up in our company.  We have employees from China, Vietnam, Japan, Russia, India, Korea, France, and even Texas.  At Cimetrix, we can learn so much about the world.

What do you think makes a great account manager and salesperson?

I think this has to do with walking in our customer’s shoes, not selling them something.  Most of our customers have been our business partners and friends for 10 years or longer.  As an account manager, you have to understand how to make your customers successful both professionally and personally.  The revenue comes to us with this attitude.  While the account manager may lead the charge, this thinking permeates the company which is why we have so many long-term customers.  Heck, we have customers that come join us as employees!

Do you have a favorite quote / saying? Why?

I don’t, but I do search out a new quote every day.  It makes me think.  It makes me laugh.  Once a month, I find one that really hits home and I send it off to family and friends.  Einstein had some good ones.

How do you deal with challenges that come up in your work life?

I actually like a good crisis.  It stops you in your tracks and makes you think about how you got there.  What process needs work, why did I make an error, and how can I remain calm and think through the options.  Don’t let emotions take control, do the right thing, and do it quickly. Easy to say, hard to do.  Challenges are such learning experiences.

What do you like to do in your free time?

I’m somewhat of a speed demon.  I like to do things that involve speed.  Full speed on ice hockey skates, snow skiing in and out of bounds, full bore across the wake on a slalom ski, corners on my motorcycle, and my right foot might be a bit heavy in the car.  Those are my adrenalin outlets. My calming time will find me in a national park, on a river with a fly rod, enjoying a cup of strong coffee in a kayak, or being a plumber or tiler.  What can I learn next?

What's the best thing that's happened to you in your time working at Cimetrix?

Being part of building a great company.  We have something really special here at Cimetrix.  It took a lot of work by our whole team over the last 25 years.  Being part of that will be with me forever.  And the best is yet to come. Priceless.

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Join us as we meet the Leadership Team of Cimetrix in our “Meet the Team” series.

Bill Grey holds the title of Distinguished Software Engineer at Cimetrix. He joined Cimetrix in 1999 and has filled multiple roles since that time. Grey has been developing software for more than 25 years in a variety of industries including Philips Broadcast Television Systems, Boeing Commercial Airplanes, and the U.S. Geological Survey. He specializes in Windows software development, Scrum/Agile development, software architecture, software processes, and the software life cycle.

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What Brought you to Cimetrix originally?

I had been working at Philips Electronics  when they shut down their division in Salt Lake City. Cimetrix was looking for a programmer to bring Windows programming into Cimetrix and I was able to fulfill that role

What's your favorite thing about working here?

Basically the people. The Cimetrix team is respectful, intelligent, honest and hardworking. As a group they follow the Cimetrix values and everyone is always willing to help each other.

What do you think makes a great software engineer?

You never "know everything" because the practice changes so quickly so it's important to have perseverance and the ability to learn.

What was the most interesting technical challenge that you’ve worked on at Cimetrix?

The most interesting technical challenge was our CIM300 product. It took many iterations of the SEMI standards over several years before the standards matured enough to be widely adopted. Dealing with different interpretations of gray areas of the standards, as well as industry requirements that were “more open” than the standards specified was a real challenge.

What is the next engineering project that you want to work on?

There are two interesting engineering projects I'd like to work on. The first is Requirements Engineering. Companies must cement how requirements are defined for new products and new product features. Processes, roles and responsibilities, and even education are required for the teams tackling Requirements Engineering. As we do a better job at defining requirements, more time will have to be spent in that phase. However, in the long run, it will reduce the amount of rework done, which is one of the biggest wastes of time in technology companies.

The second project is built-in product diagnostics. Being able to build into all our products self-diagnostics and potentially self-healing, the support team would see their workload reduced and of course it enables the customer to solve any issues without having to turn to outside help.

How do you deal with challenges that come up in your work life?

I tend to tackle thing from both sides.  I like to surround my problems and make them submit.  I like to work at the highest level for a bit, until some ideas start to come out, then I'll dive all the way through the solution to the bottom levels.  Somewhere in-between is the solution waiting to surrender

What do you like to do in your free time?

My hobby is hobbies. I have way too many to list from blacksmithing to guitars to woodworking. I change so often that I am truly a man of many talents and a master of none.

What's the best thing that's happened to you in your time working at Cimetrix?

I met my wife...I think that sums it up pretty well!

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